Our Nightmare Move

Buckle up, folks. This is going to be a long story.

On April 7th, I found a moving company with an excellent price quote, to move from North Carolina back to Iowa. Move Smart LLC. They quoted us $1800 to move all our belongings…. to come into our home, help finish packing if needed, load the truck, drive our stuff up to Iowa, and unload it all into our new home. That included boxes, beds, appliances, and everything else. Our entire household. At that time we believed we would be moving May 19th. They said they were flexible on the date as long as we notified them at least 2 weeks ahead of time.

On April 16th we moved our date up to May 4th. I notified them immediately. And as we got more information, such as our new address and other details, I notified them of all that as well.

They gave me a 2-day window of May 3-4, and said it would likely be the earlier of the two. I was told they would call at least 2 days ahead of the truck’s arrival to give us more exact timing. So what it came down to is that they were supposed to call no later than Sunday, May 2nd. They didn’t. I called repeatedly. No answer.

I called again on Monday, May 3rd. No one could tell me when the movers were scheduled to be there. I called repeatedly throughout the day to try to get answers, as I believed they would be there that day. Very late in the day, they told me the truck would be there at 8am, first thing in the morning, on Tuesday.

Meanwhile at home, we were finishing up packing. We decided to sell our larger appliances to make the move easier and hopefully cheaper, such as our washer and dryer set, stove and deep freeze. We decided to replace mattresses, and give back our rent-to-own furniture. We were told we would be charged less if we had less than originally estimated.

Monday night Jarrod was preparing to leave by van to drive up to Iowa. The kids and I had plane tickets to leave on Tuesday, May 4th at 4:30pm. The plan was, once the movers picked up our stuff, we were going to get everything else out of the house and put it in a pile for previously-hired junk haulers to pick up. At around 10pm Jarrod left with as much as we could possibly pack into the van, and the pets. The kids and I went to sleep on the mattresses we decided to put into the junk pile.

Felix sleeping on a bare mattress.

Felix woke me up extremely early Tuesday morning. So we got up and around and continued preparing for the movers. 8am came and passed. I called the moving company a couple more times. Finally I was told they were on their way. They arrived right about 10:15am. Upon their arrival I told them all about my experience so far, and they told me they weren’t even notified of my move until 8 that morning. It was never on any schedule or calendar, despite scheduling it weeks ahead of time.

The moving truck, as it arrived.

The 2 guys were efficient and fairly quick. They listened when I said things needed arranged certain ways, or needed to be upright. They wrapped drawers and helped better tape boxes that we couldn’t get to stay closed. But about 2/3 of the way through, one of the guys said we had waaaay more stuff than was originally quoted (based on cubic feet in the truck), and told me it would cost another $1200. At that point it was about noon, and the kids and I needed to be to the airport by 2:30. I couldn’t say no or we would have had to leave everything behind. So I reluctantly agreed. They loaded up the rest of our stuff and were done quickly, around 12:45 or so.

This left the boys and I absolutely no time to do any cleaning or moving anything out of the house. The kitchen needed a fair amount of work, just taking food and trash out. The bedrooms needed the mattresses and a couple end tables removed. There was no damage or anything, just a bunch of stuff that needed removed from the house. And none of it got done. So I left the keys on top of the fridge, and we left. We got lunch at Subway and got to the airport on time.

deep breath That part is done.

While we were having lunch I discovered my phone was disconnected. We had service through Spectrum mobile in NC, but since we were moving I switched to Verizon. I was told our number port would not take place until we activated our new phones. They lied. So Jarrod was without service while driving across several states, and for a few days after. More on that later.

The flight went well. A little delay from weather. We got into Des Moines about half an hour later than originally planned. My mom and Jarrod both met us there. It was great to see my mom for the first time in a year! The boys and I had really missed her. We dropped Cory off at a friend’s, dropped Andy off at my mom’s with her, and Jarrod, Felix and I went to a hotel for the night.

Felix reading books on the plane.

The next day, Wednesday May 5th, we went to Des Moines to sign the lease on our new rental house. We got to tour it in person first, and I was so incredibly excited to have a big, spacious, old house again. It was gorgeous!! The photos simply didn’t do it justice. We put down most of our deposit that day, and went back Friday, May 7th to give them the rest. Our scheduled move in date was June 1st. And the moving company was set to deliver June 3rd.

We all continued staying with friends and family, shuffling around here and there. There were issues occasionally arising, sometimes Jarrod’s girls, sometimes my boys. Issues big and small, but rather stressful considering our living conditions.

Monday, May 10th I got a text from our new landlord. He said I’m sorry but I heard from your old landlord, and I’ve decided not to rent to you. You can come pick up your deposit whenever it’s convenient for you. I asked him why, and he said the old landlord told him we left a big mess, furniture and such, and stole the mailbox. WHAT??

So I emailed our old landlord and said hey I know we left stuff behind… and explained the whole situation with the moving company. He asked me why the hell we stole the mailbox, which we did not. Why would we do that?? In fact we left a NEW mailbox, post, and decorative cover for him to improve it since we never got around to it. Along with making other huge improvements to the property while we lived there like removing a massive amount of junk, trash, and litter from the backyard to make it somewhat livable.

I never heard back from him. And the new landlord held his opinion that we weren’t the right tenants. So that resulted in us being officially homeless. Jarrod was staying in a hotel with one of his daughters, I was staying at my moms with Andy and Felix. And Cory was staying with his dad.

Jarrod and I were forced to lower our standards for a home far below anything we ever wanted. And we settled for a very crappy apartment in a complex where neither of us ever wanted to raise kids. The most frustrating part about that is the problem was never money. There was just NOTHING else available to rent. No 3+ bedroom houses in the area at all! But we decided to go ahead and take the crappy apartment, save up more money, and be ready for a better place when it comes along.

Our apartment.

As of today, it has been over 2 full weeks since I notified the moving company that we have a place and would like our stuff delivered. All I ever hear back is “as soon as I have an update, I’ll let you know,” and “I assure you, we’re working on it.” At this point Jarrod has lost all faith that we will ever see our belongings again, and I am looking into finding us a lawyer. It’s not even about things like our TVs and grill and other furniture. That is all replaceable. What I’m upset about are things like coming-home outfits that all our kids came home in when then were born, crib cards, birth certificates, preschool and elementary school drawings, sentimental gifts, homemade gifts, and items that are irreplaceable. I don’t know if we will ever see those things again. And we know no more as of right now.

To return to the phone situation, we switched from Spectrum mobile to Verizon, since Spectrum ran off Verizon towers and we always had great service with them. So, they disconnected our Spectrum phones at a very bad time, as previously mentioned. I had placed the order for the new service and new phones online, and as it turns out they were shipped to the wrong address by no fault of my own. So I contacted Verizon, and it took not one hour-long conversation, but TWO hour-long conversations to get someone to cancel that order and place a new one to be delivered to the correct address. I had him repeat the address back to me three times. Later that day when I got the confirmation email, it was STILL the wrong address. So Jarrod and I went into a Verizon store in Des Moines. It took three hours in the store before we finally got things straightened out. It turns out their computer system doesn’t accept the Newton address format (it is admittedly odd, but its always been that way). And their system didn’t want to cancel out orders when the actual devices hadn’t been returned yet, but I had all the shipping information saying they were in route to the warehouse and never delivered to me. So the store manager found a work-around. And in the process of it all, I got offered a job! If our home in Des Moines hadn’t fallen through, I likely would have taken it.

So anyway, that’s been the hell we’ve been through for the last month or so.

As for now, we are in the crappy apartment, but doing our best to make it comfortable for ourselves until we find something better. We’re slowly rebuilding small appliances and furniture, thanks to friends and family and community. Everyone has been incredibly helpful, and I couldn’t be more grateful. Jarrod is working his new job, full time. It’s going well. I’m getting Felix set up with all his therapies and doctors again. We’ve been spending time with our friends and family, so that’s been great too! I have faith that things will continue to get better, now that we have weathered that ridiculous storm.

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